Pep Boys Auto Service & Tires

AVOID AT ALL COSTS! Only good experience here was Ryan, the customer service agent that assisted us and showed concern for the lack of care the team took. I tried to avoid leaving a review here, I reached out to corporate. They took my name and number and had the problem call me back. If I was able to resolve the issue at the storefront I would not have contacted corporate. PepBoys is a joke. Specially David the so called manager. We went in for front brakes, which should have been a fairly simple job, we took our truck in at 9AM on Saturday and didn't get a call that it was ready until after 5PM on Saturday. We went to pick up our truck and the brakes were not functioning, apparent…

I have to say that the team at PepBoys on Shaw ave in Clovis Takes customer satisfaction seriously. We had a piece of hardware in our tire (cab over camper truck) that looked ominous with respect to leaking if removed. We were on our way back to Gilroy and literally within minutes the team at Pep Boys evaluated the situation and secured a new tire if needed. Luckily the (bolt) when removed miraculously didn’t cause a leak! Gotta say, we were treated like long time customers. Kudos to the Pep Boys team 🙏 they understand the meaning of customer satisfaction. Jim and Rich from Gilroy!

I made an appointment and Got seen on time. Upon their further review, they diagnose my truck and said everything was fine. They were very honest and they tried their best to fix an issue that went away. I appreciate their service I recommend coming back.

Unfortunately, I am not one to leave very many reviews, but in this case I just felt I had to! I was so disappointed in whole with my service/Experience at this location. I had an appointment at 9 o’clock for an oil change. Something that Should only take no longer than an hour, took four hours! Receiving my car at 1 PM. Once receiving my car, I noticed my keychain side panels seat, steering wheel, and so many other areas had to oil all over it. (See attached photos) Now I am going to have to pay to get it detailed to get this oil removed. Very upsetting.

I will definitely not come back here. A job that should take an hour turns into 6hours, I was there a full work shift, practically closed the shop with them. The staff was courteous and I appreciate their sympathy I been on both ends of customer service. I get the line staff can’t always do more. My review is solely on the wait time and the tech who left my vehicle and that I know the manager could have done more or at least authorize a fair discount. I took the day off to get all my maintenance done and I missed the smog check. I was sitting there all those hours a no one was working on my vehicle, the tech was gone so my truck was just sitting there. With this issues you would think they w…